FAQ. Cargo Trailer - Extrawheel
- INSURANCE AND DELIVERY TO ALL COUNTRIES OF THE WORLD
Couriers will deliver the parcel to your home:
• UPS (within 4 - 7 days) in the European Union
• POCZTEX EMS (within 6 - 9 days) outside European Union
All parcels are insured. If a parcel is lost, Extrawheel will send a new one at its own expense.
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Dimiensions of parcel:
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| • Bike trailer Extrawheel |
75 x 75 x 19 cm |
| • Mobile billboard Extrawheel |
116 x 15 x 90 cm |
The Extrawheel store will quote the delivery cost once the destination country has been selected. When ordering more than one bike trailer at a time, the delivery cost for each additional bike trailer is 50% of the basic price.
- METHODS OF PAYMENT
Directly in Extrawheel's store:
• PayPal, Moneybookers, E-Card, DotPay
• credit cards
• on-line money transfer
By using these options we recieve your payment immediately which means we can process and dispatch your order sooner. Extrawheel will pay the commission.
In a bank.
After making a purchase and selecting the payment option "standard money transfer" in our on-line store, you should copy the displayed TRANSACTION NUMBER and QUOTE IT while sending the money from any bank to the following Extrawheel address.
The Buyer pays the commission. Your order will be dispatched once we have received the payment, usually within a couple days later.
Payment upon receipt.
This service is only available in European Union. After making a purchase and selecting the payment option "payment upon receipt" in our on-line store, we dispatch the parcel and you pay cash when you receive it.
- CUSTOMS DUTY
In some countries outside the European Union customs duty may be imposed on the parcel. The exact amount of customs duty payable will vary from country to country. Unfortunately this cost will not be met by Extrawheel.
- HOW DOES THE TRAILER ACT AS A SPARE WHEEL?
Extrawheel cargo trailers are a fully functioning spare wheel that can be used to replace a damaged front wheel on your bicycle. Although the trailer wheel carries less load than a conventional wheel it will still get you to the nearest point of repair. If your rear wheel is damaged the spokes, inner tube, tyre and wheel rim of the bike trailer can be used to make repairs.
- DIFFERENT WHEELS - ONE-SIZE FRAME (1,65 kg)
We provide three wheel sizes (standard front wheels with Quick Release):
• 26x1.95" (MTB)
• 28" (622-37)
• 27" (630-37)
The cargo trailer frame has 4 mm-thick dropouts for the axis of 10 mm diameter. The distance between the dropouts is 100 mm.
Each wheel is made with the parts provided by the following manufacturers:
• KENDA - tyres, inner tube with an AV car valve
• YOYTECH - aluminium hubs
• EXTRAWHEEL - quick release
• CN SPOKE - 36 galvanised spokes
• STRONG WHEEL - aluminium conically-shaped rims
The Voyager's frame is suitable for all sizes of bicycles with wheels up to the width of 2.3" - also size 29" (rim 28" with a large tyre).
- WHAT SIZE WHEEL SHOULD I CHOOSE FOR MY CARGO TRAILER?
You should choose a bike trailer wheel that is the same size as the wheels on your bicycle. This will give you the best performance from the trailer and also means the trailer wheel can double us a spare.
However, please be aware that:
If your bike trailer wheel is smaller than 20", the load or panniers may rub against the ground.
If you want to reduce the rolling resistance, you should choose the largest possible wheel size: a narrow tyre will be best for asphalt and wider tyre for rough terrain.
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- FORK STANDARD (0,68 kg) AND LONG (0,73 kg)
The forks used for connecting the cargo trailer to a bicycle are made from hardened sprung steel. The STANDARD size is suitable for a 20" - 28" wheel. For 29" wheels we recommend the LONG model which is 12 mm longer than the standard model.
- PUGSLEY (0,87 kg) -TYPE FORK / ENDOMORPH
A fastening fork for a Pugsley-type bicycle is only 3 mm longer than a standard fork but is much wider than.
- SPARE QUICK RELEASE - QR (STANDARD - 0,24 kg, LONG - 0,26 kg)
The sizes of Extrawheel's QR are shown in the picture on the right. We can make bespoke non-standard sizes to order. We recommend purchasing a number of quick release mechanisms (or nuts), so you can fasten the trailer to different bicycles quickly.
If you are planning a long trip or tour, take a spare one with you - as can happens in cycling a quick release mechanism may break.
- CHOOSING NUTS (0,05 kg) BEFORE BUYING
Extrawheel nuts are available in five thread sizes. The most popular have a 3/8 inch thread and 26 crests per inch.
You should have your bicycle thread checked at a service point - homemade measurements might be inaccurate. Unfortunately, giving us information about the hub type or make of bicycle is not enough.
If required we can make non-standard nuts to order.
- LOAD ON ONE SIDE
Hanging a heavy load on one side of the cargo trailer or only using one pannier will cause a slight tilt on the bicycle. However, this something the cyclist will soon get accustomed to. When braking or cycling through difficult terrain ride comfort will also deteriorate a little.
