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FAQ
LANGUAGE
In what language can I correspond with you ?
PURCHASE AND DISPATCH
How to buy Extrawheel ?
How to specify the type of thread on the nuts ?
How and when will the dispatch
reach me ?
What’s the price of the
delivery ?
Is the dispatch insured ?
Can I buy the fastening (fork) separately ?
Is the trailer sent in a
condition ready for use ?
WHEEL
Is the wheel included in the
price of the trailer ?
Can I buy the trailer without
the wheel ?
What quality of wheels are
factory-assembled to the trailer ?
How to choose the wheel size ?
Are there different-size models available for the
different wheel sizes ?
What width of a tyre will fit
into the trailer frame and what width will fit into the fork ?
What’s the weight of the wheel itself?
What’s the weight of the trailer without a wheel ?
TRANSPORTING BAG
How to choose the size of the
bags ?
Does the watertightness
quality change as the bags age ?
USING THE
TRAILER
Can you attach Extrawheel to any bike ?
Can you attach to trailer to several bikes ?
Is it possible that a loaded trailer may tip the
bike over ?
What spare parts would it be good to take with you
on a longer journey ?
Is there a speed limit when hauling a trailer that
must not be exceeded ?
Can the trailer be loaded only on one side? Up to
what weight ?
How do you attach the trailer to a bike equipped
with gears ?
Are the bearings replaceable ?
Is the trailer fit for use in off-road conditions ?
What’s the maximum load capacity of the trailer and
its volume ?
What materials is the trailer made from ?
Are the nets resistant enough ?
WARRANTY
Where is the trailer manufactured ?
Does Extrawheel offer warranty for its trailer ?
LANGUAGE
In what language can I correspond with you ?
Please contact us in English.
PURCHASE AND DISPATCH
How to buy Extrawheel?
The purchase can be
made in our internet shop or with our distributors.
We offer two modes of payment:
- On line, by credit card or bank transfer. Choosing this option
will considerably speed up posting the dispatch. Extrawheel
covers the commission on payment.
- Standard
transfer. In this option the transfer of money takes about 6 days in international
transactions. The period of 6 days extends the time necessary for posting the
dispatch, reckoned from the payment receipt date. It is the Purchaser who
covers the commission on payment.
How to specify the type of thread on the nuts?
The best way is to check
the thread in a bike service; home-made measurements may be
troublesome. Regrettably, it’s not enough to state the type of hub or brand of
bicycle.
How and when will the dispatch
reach me?
The dispatch ordered in our internet shop is delivered right to your door in 93
x 75 x 15 cm packeges by courier service:
- UPS (2-5
days) within the European Union;
- POCZTEX
EMS (Poczta
Polska – express delivery, 3-7 days depending on the target country) outside
the European Union.
What’s the price of the
delivery?
The choice of a country of delivery in our internet shop results in automatic
charge of the transport price. When more than one trailer is delivered within a
single order, the cost of transport of each consecutive trailer is 50% of the
basic charge.
Is the dispatch insured?
Yes,
it is. If the dispatch doesn’t reach you, we will send you another one at Extrawheel’s
expense.
Can I buy the fastening (fork) separately?
We
don’t sell the fastenings separately, however we remain at your service in duly
justified cases -
Is the trailer sent in a
condition ready for use?
Yes, it is. The only thing you
need to do is make the adjustment and attach the trailer to your bike (see film).
WHEEL
Is the wheel included in the
price of the trailer?
Yes, it is. Its size can be chosen when you make your
purchase in our online shop.
Can I buy the trailer without
the wheel?
We DON’T sell the trailers without the
wheel.
In case you need to have it replaced, the way to do it is shown in the operating instructions.
What quality of wheels are
factory-assembled to the trailer?
We assemble complete (with tube and tyre) front
wheels by ItalBike (width
at hub nuts – 100 mm).
28” – double aluminium wheel rim, 42-622(700x40C)
T2/V66 tyre, aluminium hub;
27” – single aluminium
wheel rim, 32-630(27x1,25”) IA-2302-3 tyre, aluminium hub;
26” -
single aluminium wheel rim, 47-559(26x1.75x2)
T2/V66 tyre, aluminium hub
How to choose the wheel size?
1. The
most often chosen solution is a wheel the size identical to the size of the
wheel on your bike. It looks good, you have extra spare parts at your disposal
or even an entire wheel in case of emergency. You can leave the trailer behind
when you go to get help; in many cases you can take it with you and haul the
trailer on the damaged wheel (the trailer is much less loaded than the bike) or
you can even hang it over our back using the adjustable strap.
2. The
set: bike (small wheel) – trailer (big wheel) is chosen when ease of riding on
a smooth surface like asphalt is more important to you than having a spare
wheel.
3. The
set: bike (big wheel) – trailer (small wheel) is chosen when ease of riding on
uneven or soft ground is more important to you than having a spare wheel.
4. In the
case of bikes with very small wheels, for instance 20 inches in size, a trailer
with a 26”
wheel looks better.
Are there different-size models available for the
different wheel sizes?
Extrawheel
is available in one all-purpose size of the frame; what varies is only the size
of the wheel. The resulting difference in the load suspension height is small,
equalling some 3 cm.
What width of a tyre will fit into
the trailer frame and what width will fit into the fork?
If the wheel of the trailer is correctly aligned,
the width of the tyre may be not much less than 6.5 cm (width of free space in
the frame). In the case of the bike’s rear wheel the maximum tyre width for: 70mm.
What’s the weight of the wheel
itself? What’s the weight of the trailer without a wheel?
About 1.7 kg.
Trailer
without a wheel (with the fork fastening) about 3.1 kg.
TRANSPORTING BAG
How to choose the size of the
bags?
The optional solution is to choose 60-litre bags:
35 cm in diameter, height before rolling up – 90 cm.
Those of you who prefer less load and better riding
comfort should opt for 40-litre bags: 30 cm in diameter, height before rolling
up – 75 cm. See proportions.
The volume for both models is calculated after double roll-up
Does the watertightness
quality change as the bags age?
The passage of time doesn’t have an adverse effect
on the bags. They are covered with a solid material and they can lose their
watertightness only as a result of piercing or serious wear-through.
USING THE
TRAILER
Can you attach Extrawheel to any bike?
So far we haven’t been able to find a bike that would resist our
trailer. The manner of attaching has been described in the operating instructions.
Can you attach to trailer to several bikes?
Yes, you can. It would be good to include in your
order some extra quick release hub locks or sets of nuts
Is it possible that a loaded trailer may tip the
bike over?
No, it isn’t, provided that you place the complete
set in a position of relative balance. It is usually enough to lean the very
trailer or the bike saddle against a post or a tree. You can also lean it on a
typical prop (it is necessary to place the trailer at the right angle).
What spare parts would it be good to take with you
on a longer journey?
The quick release hub lock. It may sometimes crack,
as it happens with a bike.
Is there a speed limit when hauling a trailer that
must not be exceeded?
You can move very fast with the Extrawheel trailer.
It should be remembered, though, that a safe speed is one which will not be the
cause of an accident. Just as is the case with the bike itself, it has to be
defined by the rider himself, bearing in mind the external conditions, the
rider’s own ability, equipment-related limitations and constraints following
from the fact that a laod is being hauled.
Can the trailer be loaded only on one side? Up to
what weight?
You can place even the whole limit on one side – 30
kg. You will notice, however, that the riding comfort has deteriorated,
especially in off-road conditions.
How do you attach the trailer to a bike equipped
with gears?
Bikes that don’t allow attaching the rear wheel using a quick release hub lock or ordinary nuts (some multi-gear
hubs) are adjusted to couple with the trailer by placing joint nuts at the
axle. The M5-threaded nuts, the same ones that you will find in the quick
release hub lock, are assembled to the bike frame where the carrying rack is
fixed. Screwing the nuts through its supports has a positive effect on the
stiffness of such an assembly. See film.
Are the bearings replaceable?
The
self-lubricating bearing rings of the fork fastening are forced inside it on a
press. They can be knocked out and replaced with new ones. However, test
results have shown that in normal usage their durability excludes the need for
such a replacement.
Is the trailer fit for use in off-road conditions?
I don’t know a trailer that would be better adapted for use in off-road conditions -
see film.
What’s the maximum load capacity of the trailer and
its volume?
30 kg. As regards volume, the total capacity of our
bags is up to 120 litres. However, when you have a light load the trailer can
carry a lot more.
What materials is the trailer made from?
Frame – thin-walled
steel section;
Fork fastening –
quenched spring steel;
Mudguard – ABS;
Textile covering – Cordura®
Mast and egde
stengthenings – composite material;
Transporting bags –
plastic-covered polyester fabric;
Nets – polypropylene line.
Are the nets resistant enough?
The nest are made of 4-mm polypropylene line and they can resist a lot
heavier loads than are allowed in the opertaing instructions. Possible
wear-through and cut-through may only appear in contact with sharp-edged items.
WARRANTY
Where is the trailer manufactured?
Extrawheel is manufactured in the European Union,
in Poland.
Does Extrawheel offer warranty for its trailer?
Extrawheel
offers a 12-month warranty for all the
trailer elements starting from the purchase date.
The warranty does not
cover malfunctions caused by usage in defiance of the operating instructions,
resulting from home-made reconstruction as well as from natural tube and tyre
wear.
Complaints are dealt
with within 14 days from receiving the dispatch with the faulty element.
The warranty does not
exclude, limit or suspend the purchaser’s rights following from the product’s
incompatibilty with the commercial offer.
Website
at which you can make complaints (in English) –
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